TERMS OF SERVICE:
✪ Any items purchased Monday after 12PM EST - Thursday before 12PM EST will be shipped Friday (unless ordered on a holiday). Any items purchased Thursday after 12PM EST - Monday before 12PM EST will be shipped Tuesday (unless ordered on a holiday). International delivery can take 2-4 weeks depending on the destination country. Please note that shipping services which indicate number of "days" are from day shipped, not day ordered.
✪ Shipping is determined by item weight & dimensions, includes handling/packaging and reflects USPS rate increases as of January 27, 2014. International customers interested in purchasing multiple items, please get in touch for a custom shipping quote.
✪ International customers are responsible for any taxes incurred when importing items into their respective countries. We will not declare a lower rate on customs forms.
✪ All domestic orders ship with a tracking number.
✪ We take great care to ensure that your items arrive in perfect condition. All LPs are professionally packaged in cardboard record mailers.
✪ We only accept returns/exchanges on unopened vinyl or CDs within 14 days of purchase. In the event there is factory damage on a record, contact us immediately to remedy the problem. All sales are final on all other items.
✪ In the rare event that an item purchased online is not available (e.g. if it was purchased in our brick-and-mortar location and somehow didn’t get removed from the site) we will be in touch to offer an instant refund or to let you know when the item will next become available.
✪ The web store is administered by a small team who process, pack, and ship all the orders in addition to running a real, live record shop. We work extra hard to ensure all customers are 100% satisfied and we deeply appreciate your business!